Welcome to Fleur Ange Apparel! By accessing or purchasing from this shop, you agree to the following Terms of Service. Please read carefully before placing an order.

Terms of Service

General

All products are produced in and shipped from Sarnia, Ontario, Canada.

Any duties, taxes or import fees incurred are the responsibility of the buyer. If the buyer rejects the package at point of delivery a refund will be issued minus any shipping and restocking fees.

Products & Colour Variations

All yarn is hand-dyed in small batches. Variations in colour, tone, and speckling are normal and part of the beauty of hand-dyed yarn.

Product photos are provided as accurately as possible, but colours may appear differently depending on screen settings and lighting.

Orders

Orders are not confirmed until payment has been received in full.

Dyed-to-order items require additional processing time as stated in the product listing.

Once an order is placed, cancellations may not be possible if production has begun.

Returns & Exchanges

Mystery items are final sale and cannot be returned or exchanged.

Dyed-to-order yarn is custom made and therefore non-refundable.

Ready-to-ship yarn may be returned within 14 days of delivery if unused, in its original condition, and in original packaging.

Buyers are responsible for return shipping.

If an item arrives damaged or incorrect, please contact me within 7 days of delivery so the issue can be resolved.

Shipping

Orders are shipped to the address provided at checkout. Please ensure your shipping information is accurate.

Buyers are responsible for any customs duties, taxes, or import fees charged by their country.

I am not responsible for delays caused by postal services or customs.

Intellectual Property

All content, including product names, photographs, and descriptions, are the property of Fleur Ange Apparel. They may not be copied or used without permission.

Liability

Yarn is sold for crafting purposes only. I am not responsible for misuse of products or for projects that do not turn out as expected.

To the fullest extent permitted by law, Fleur Ange Apparel is not liable for damages arising from the use of this website or products purchased.

These terms are governed by the laws of Ontario, Canada.

If you have any questions about these terms, please contact me.